TERMS OF PURCHASE
(Untamed Room™, Untamed 1:1 and other programs)
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PARTIES
In consideration of being permitted to participate in The Untamed Room™, Untamed 1:1 mentoring, workshops, digital programs, or any other coaching program, course, mentorship, or service offered by the Company (collectively referred to as the “Services”), and the value you will gain by participating in the Services, you hereby agree to these Terms of Purchase.
These Terms of Purchase are entered into between you (hereinafter “you” or the “Client”) and Self Consult BV, a company registered in Belgium, operating under the brand Isabelle Ulenaers Mentoring (hereinafter the “Company”, “we”, “us”, or “our”).
You and the Company may collectively be referred to as the “Parties.”
ACCEPTANCE OF TERMS OF PURCHASE
The following Terms of Purchase (“Terms”) govern your use of and access to the Services.
These Terms are legally binding and it is your responsibility to read them before you begin to use the Services.
By purchasing, accessing, or participating in the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
If you do not agree with these Terms, you may not participate in the Services.
SERVICES
The Services provided may include, depending on the program purchased, but are not limited to:
• Access to group coaching sessions, workshops, or live calls delivered online (for example via Zoom or similar platforms)
• Access to mentorship sessions or private coaching sessions (in the case of 1:1 mentoring programs)
• Access to online program portals, digital training materials, recordings, worksheets, and resources delivered through platforms such as Kajabi or other learning platforms
• Access to community spaces, group platforms, or communication channels (including but not limited to Telegram or similar platforms) for the duration of the program
• Access to live trainings, masterclasses, workshops, or educational sessions delivered by the Company
• Access to recorded program materials and digital resources provided as part of the purchased program
All Services are delivered online unless explicitly stated otherwise.
The specific details, duration, and components of the Services are described on the sales page or program description associated with the specific program purchased.
The Company reserves the right to update, modify, improve, or replace certain program materials, delivery methods, or content where necessary while maintaining the overall intent and value of the Services.
CLIENT RESPONSIBILITY
As part of your participation in the Services, you understand and agree that:
• Your results depend entirely on your own participation, effort, decisions, and actions.
• The Company does not guarantee any specific outcomes, personal results, financial outcomes, or business results.
• You are solely responsible for implementing the guidance, tools, and strategies provided.
You acknowledge that the Services are educational and coaching services, and success depends on your own effort and engagement.Â
NO ADVICE TO LEAVE A RELATIONSHIP OR MARRIAGE
The Services are educational, coaching, and personal development services only. The Company does not advise, direct, instruct, or require any Client to separate, divorce, leave a relationship, reconcile, or make any specific personal, relational, legal, financial, or family decision.Any decision relating to a marriage, relationship, separation, divorce, co-parenting arrangement, living situation, finances, or legal process is made solely by the Client, in the Client’s own discretion, and at the Client’s own risk.
The Client acknowledges that the Company’s role is to provide education, reflection, perspective, and coaching support only, and not to determine or make decisions on the Client’s behalf.
TERM
The duration of the Services (“Term”) shall begin on the date of your registration or purchase of the program and shall continue for the duration specified in the program description.
The length of the Term varies depending on the specific program purchased (for example multi-month programs, workshops, or short-term trainings).
Any extension, modification, or renewal of the Term must be agreed to in writing by the Company.
REGISTRATION AND PAYMENT
In full consideration of the Company’s performance and the rights granted under these Terms, the Client agrees to pay the program fee associated with the Services selected at the time of registration.
Payment options may include:
• A single payment in full, due immediately at the time of registration, or
• A payment plan, consisting of scheduled installments as stated at checkout or on the sales page.All payments made to the Company are non-refundable unless explicitly stated otherwise in writing.
If the Client elects to pay using a payment plan:
• The Client agrees to complete all remaining scheduled payments.
• A payment plan is not a subscription and cannot be cancelled once the program has begun.
• The Client remains responsible for the full program fee regardless of participation or non-participation in the Services.Due to the nature of digital programs and the immediate access provided to proprietary materials, discontinuing participation does not cancel the remaining payment obligation.
Payments may be collected via credit card, debit card, or other payment processors through the Company’s website.
By providing payment details, you authorize the Company to charge your payment method for all agreed payments.
Failure of payment may result in:
• Suspension of access to the Services
• Removal from program platforms or community spaces
• Withholding access to program materials until payment is resolvedYou agree that all payment information provided is accurate and that you are authorized to use the payment method provided.
Participation in the Services is personal to you and may not be transferred, resold, assigned, or shared with another person.
By accessing the Services immediately after purchase, you expressly request the service to begin and acknowledge that you waive your statutory withdrawal right once the Services have been fully delivered.PROGRAM PARTICIPATION AND COMMUNITY CONDUCT
If the Services include group programs, community spaces, or communication channels (including but not limited to Zoom calls, messaging platforms, forums, or group chats), you agree to participate respectfully and professionally.
You agree not to:
• harass, threaten, or intimidate other participants
• disclose private information shared by other participants
• record, screenshot, or distribute group conversations without permission
• engage in behaviour that disrupts the learning environmentThe Company reserves the right to remove any participant from the Services if their conduct is deemed harmful to the program environment or to other participants.
Removal from the Services due to conduct violations does not entitle the Client to any refund or cancellation of payment obligations.
RECORDING CONSENT
You acknowledge and agree that certain program elements, including group coaching calls, training sessions, or workshops, may be recorded for educational and program purposes.
By participating in the Services, you consent to the possibility that your voice, comments, or participation may appear in such recordings.
These recordings may be made available to other program participants or future participants as part of the Services.
The Company will not intentionally use identifying personal information for public promotional purposes without separate permission.
If you do not wish to appear on recordings, you are responsible for managing your participation accordingly (for example by keeping your camera off or refraining from speaking during recorded sessions).
CLIENT DECISION RESPONSIBILITY
You acknowledge that all personal, relationship, financial, legal, or life decisions made during or after participation in the Services are made solely by you. The Company does not direct, control, or assume responsibility for the decisions you choose to make. Any actions taken as a result of coaching discussions are undertaken entirely at your own discretion and risk.
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TERMINATION OF ACCESS
The Company reserves the right to suspend or terminate your access to the Services immediately if:
• you violate these Terms
• you misuse program materials or intellectual property
• you engage in behaviour that harms other participants or the integrity of the program
• you attempt to copy, distribute, or resell the Company’s materialsTermination of access due to breach of these Terms does not cancel your financial obligations under any payment plan.
CLIENT RESPONSIBILITY AND PERSONAL DECISIONS
The Services are designed to provide education, coaching, and personal development support.
However, you remain fully responsible for:
• your personal decisions
• your actions and behaviour
• the outcomes in your life or businessParticipation in the Services may involve reflection, emotional processing, or discussion of personal topics. You acknowledge that you are responsible for your own wellbeing and should seek appropriate licensed professional support if necessary.
The Company does not provide therapy, psychological treatment, legal advice, or financial advice.
LIMITATION OF LIABILITY (ADDITIONAL CLARIFICATION)
To the maximum extent permitted by law, the Company shall not be liable for any personal, relational, emotional, financial, or professional outcomes resulting from decisions you make during or after participation in the Services.
You acknowledge that coaching and personal development involve uncertainty and that results cannot be guaranteed.
DISPUTE RESOLUTION
In the event of any disagreement arising out of or relating to these Terms or the Services, the Parties agree to first attempt to resolve the matter through good faith communication.
If the dispute cannot be resolved informally, the Parties may attempt mediation before initiating legal proceedings.
Nothing in this clause prevents either Party from seeking legal remedies where necessary.
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INDEMNITY AND RELEASE
You agree to indemnify, defend, and hold harmless the Company, its owners, employees, contractors, affiliates, licensors, and service providers from and against any and all third-party claims, demands, actions, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or related to:
• your participation in the Services
• your use of the Company’s materials, platforms, or website
• any content or materials you submit in connection with the Services
• your violation of these Terms
• your misuse of the Services or the Company’s intellectual propertyThis indemnification obligation survives termination of this Agreement.
LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, the Company shall not be liable for any direct, indirect, incidental, special, or consequential loss or damage arising out of or related to your participation in the Services.
This includes, but is not limited to:
• loss of revenue
• loss of profits
• loss of business opportunities
• loss of contracts
• reputational damage
• loss or corruption of data
• emotional or relational outcomes resulting from personal decisions
• any indirect or consequential lossesNothing in this Agreement excludes liability that cannot be excluded under applicable law.
The Company’s total liability for any claim arising from the Services shall not exceed the total amount paid by you for the specific Services giving rise to the claim.
WAIVER
Failure by the Company to enforce any provision of these Terms shall not constitute a waiver of that provision or of the Company’s right to enforce that provision at a later time.
Any waiver of rights under these Terms must be made in writing to be effective.
LIMITATION ON TIME TO FILE CLAIMS
Any claim or cause of action arising out of or relating to the Services or these Terms must be commenced within one (1) year from the date the claim arose, unless a longer period is required by applicable law.
After this period, the claim shall be permanently barred.
SEVERABILITY
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a competent authority, the remaining provisions shall remain in full force and effect.
The invalid provision shall be replaced with a valid provision that most closely reflects the original intent of the Parties.
NOTICES
All formal notices, claims, or legal communications relating to these Terms must be submitted in writing to the Company.
Notice to the Company shall be sent to:
Isabelle Ulenaers
Untamed™
Email: [your business email here]Notice shall be considered effective once received.
ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and the Company regarding the Services.
They supersede all prior discussions, communications, or agreements, whether written or verbal, relating to the subject matter of the Services.
No other terms shall apply unless agreed to in writing by the Company.
If a translated version of these Terms exists, the English version shall prevail in case of conflict.
GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws of Belgium, without regard to conflict of law principles.
Where applicable, mandatory consumer protection laws of the Client’s country of residence may also apply.
NON-DISPARAGEMENT
The Parties agree to maintain mutual respect in all communications relating to the Services.
You agree that you will not make or publish any false, misleading, defamatory, or malicious statements about the Company, its programs (including but not limited to Untamed™, Untamed Room™, Untamed 1:1, or related services), its representatives, or other program participants.
This includes statements made:
• on social media
• in online reviews
• in public forums or communities
• in media or public communications
• through private messages intended to damage reputationThis clause does not prevent honest feedback or lawful communication, including reporting legitimate concerns to appropriate authorities.
However, you agree that if you have concerns or dissatisfaction regarding the Services, you will first contact the Company directly in good faith to attempt to resolve the matter privately.
The Company also agrees not to make defamatory statements about its Clients.
DISPUTE RESOLUTION
In the event of any dispute arising out of or relating to these Terms or the Services, the Parties agree to first attempt to resolve the matter in good faith through informal discussions.
If a resolution cannot be reached, the Parties may attempt to resolve the dispute through mediation before pursuing legal proceedings.
JURISDICTION AND VENUE
If a dispute cannot be resolved amicably, the dispute shall be submitted to the competent courts of Belgium, which shall have exclusive jurisdiction.
LATE PAYMENTS
If the Company does not receive payment within fourteen (14) calendar days of a scheduled payment date, the Company reserves the right to:
• Suspend access to the Services
• Remove access to program platforms and materials
• Charge reasonable administrative or late payment fees permitted under applicable law
• Pursue collection of outstanding payments where necessary.Access to the Services may be reinstated once the outstanding balance has been paid in full.
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CHARGEBACKS
If you have any concerns regarding your purchase, you agree to contact the Company first in an attempt to resolve the matter before initiating a chargeback or payment dispute with your financial institution.
You remain responsible for all amounts due under this Agreement even if a payment dispute or chargeback is initiated with your bank or payment provider.
In the event of a chargeback attempt or payment dispute:
• The Company reserves the right to immediately suspend or terminate your access to the Services.
• Access to all program materials, coaching sessions, community platforms, and digital resources may be revoked.
• The Company reserves the right to present proof of purchase, these Terms of Purchase, and all related documentation to the financial institution handling the dispute.Initiating a chargeback does not cancel your financial obligation under this Agreement.
BUSINESS HOURS
The Company’s general business operating hours are Monday through Thursday during standard business hours in Central European Time (CET).
Messages, emails, or communication sent outside of business hours may be addressed on the next available business day.
The Company aims to respond to client communication within approximately 24–48 hours during business days, however response times are not guaranteed.
The Company may occasionally be unavailable due to holidays, scheduled breaks, illness, or other circumstances. Such periods do not constitute a breach of this Agreement.
RECURRING SUBSCRIPTIONS
If the Services include a recurring subscription or installment plan, you authorize the Company to store your payment details and automatically charge your selected payment method according to the payment schedule agreed upon at the time of purchase.
Automatic billing will continue for the duration of the agreed payment plan unless otherwise stated in writing by the Company.
Failure of a recurring payment may result in suspension of access to the Services until payment is successfully processed.
CLIENT CONFIDENTIALITY
During the course of participating in the Services, you may receive or become aware of confidential information belonging to the Company or other program participants.
Confidential information may include, but is not limited to:
• Coaching frameworks and methodologies
• Program materials and training content
• Business strategies and intellectual property
• Personal stories or experiences shared by participants
• Private discussions within coaching sessions or community spaces
• Any other information that is not publicly availableYou acknowledge that this Confidential Information is valuable to the Company and must be treated as strictly confidential.
You agree that you will not copy, share, distribute, reproduce, record, disclose, or otherwise use such Confidential Information outside the Services without the Company’s prior written consent.
This obligation also applies to any information shared by other participants in group programs or community platforms.
You further agree that you will immediately notify the Company if you become aware of any unauthorized disclosure or misuse of Confidential Information.
This confidentiality obligation continues even after your participation in the Services ends.
CANCELLATION POLICY
Due to the nature of the Services and the immediate access provided to proprietary materials, all sales are final unless otherwise explicitly stated in writing by the Company.
If you choose to discontinue participation in the Services for any reason:
• No refunds, credits, or transfers will be issued.
• You remain responsible for all outstanding payments associated with your purchase.If you elected to pay through a payment plan, discontinuing participation in the Services does not cancel your payment obligations, and all remaining payments remain due according to the agreed schedule.
FORCE MAJEURE
Neither Party shall be considered in breach of this Agreement if the failure to perform obligations (other than payment obligations) is caused by circumstances beyond reasonable control, including but not limited to:
• natural disasters
• fire
• flood
• war
• civil unrest
• government restrictions
• pandemics or public health emergencies
• power outages
• internet or technology disruptions
• other events commonly referred to as “force majeure”If such circumstances occur, the affected Party shall make reasonable efforts to resume performance as soon as reasonably possible.
INTELLECTUAL PROPERTY RIGHTS
All content, materials, and features provided in connection with the Services are the exclusive intellectual property of the Company or its licensors.
This includes but is not limited to:
• training materials
• videos and audio recordings
• written materials and workbooks
• presentations
• frameworks and methodologies
• graphics and design elements
• program structure and educational contentThese materials are protected under applicable intellectual property laws.
The Company name, brand names including Untamed™, Untamed Room™, and related programs, logos, and other identifiers are trademarks of the Company.
You may not use, reproduce, distribute, modify, or exploit any of the Company’s intellectual property without prior written consent.
TESTIMONIAL AND FEEDBACK CONSENT
From time to time, the Company may request feedback, testimonials, or comments regarding your experience with the Services.
By participating in the Services, you grant the Company permission to use feedback, testimonials, or success stories that you voluntarily provide for educational, marketing, or promotional purposes.
This may include:
• written testimonials
• program feedback
• anonymized case examples
• general descriptions of your results or experienceThe Company will make reasonable efforts not to disclose sensitive personal information without your consent.
If the Company wishes to use identifying details such as your full name, image, or likeness in marketing materials, the Company will obtain separate permission where required.
You may request that your testimonial not be used by notifying the Company in writing.
TESTIMONIALS AND EXAMPLES DISCLAIMER
Any testimonials, examples, case studies, statements of experience, or client stories shared by the Company are provided for illustrative and informational purposes only.They reflect individual experiences and are not intended to represent, warrant, or guarantee that any current or future Client will achieve the same or similar results.
Results are not typical and will vary based on many factors, including but not limited to the Client’s personal circumstances, starting point, participation, consistency, decisions, and implementation.
The Client understands and agrees that no representation or guarantee has been made regarding any specific outcome, whether personal, relational, emotional, financial, or professional.
NO THERAPY OR PROFESSIONAL ADVICE RELATIONSHIP
The Services provided by the Company are coaching, education, and personal development services only.
Participation in the Services does not create a therapist-client, psychologist-client, legal advisor-client, or financial advisor-client relationship.
The Company does not provide:
• psychotherapy
• psychological diagnosis or treatment
• legal advice
• financial advice
• medical adviceThe Services are intended for personal development and educational purposes only.
If you require professional mental health, medical, legal, or financial support, you should seek assistance from a licensed professional in the appropriate field.
You acknowledge that the Company does not assume responsibility for diagnosing, treating, or preventing any psychological or medical condition.
NO REPRODUCTION
You agree not to reproduce, distribute, copy, share, republish, transmit, sell, resell, or exploit any materials provided through the Services.
Program materials are provided solely for your personal use as a participant in the Services.
Any unauthorized sharing, copying, or commercial use of the Company’s materials may result in:
• immediate termination of access to the Services
• legal action where appropriate
• claims for damages related to misuse of intellectual propertyPRIVACY
You agree that all information you provide in order to register for or participate in the Services, including but not limited to information submitted through the Company’s website, payment pages, program platforms, or communication channels, is governed by the Company’s Privacy Policy.
By purchasing or participating in the Services, you consent to the collection, use, and processing of your information in accordance with the Company’s Privacy Policy and applicable data protection laws, including GDPR where applicable.
COMMUNITY CONFIDENTIALITY AND SAFE SPACE AGREEMENT
The Company is committed to maintaining a respectful and safe environment for all participants in the Services.
Many participants may share personal experiences, reflections, or sensitive information related to their lives, relationships, or personal development.
By participating in the Services, you agree to respect the privacy and confidentiality of all participants.
You agree that you will not disclose, repeat, share, or distribute any personal information, stories, or discussions shared by other participants outside of the program environment, unless you have obtained explicit permission from the individual involved.
This includes information shared during:
• group coaching calls
• workshops or live sessions
• community platforms or messaging groups
• written or recorded discussions within the programThis confidentiality obligation applies both during the program and after your participation has ended.
The Company will also make reasonable efforts to maintain a respectful and confidential space for all participants. However, the Company cannot guarantee the behaviour of individual participants.
Participants remain responsible for exercising discretion regarding the personal information they choose to share within the group environment.
USER CONTRIBUTIONS
If you submit comments, feedback, testimonials, images, videos, written content, or other materials to the Company in connection with the Services, you grant the Company a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, distribute, or display such materials in whole or in part for educational, program, or marketing purposes.
If you do not wish for your contributions to be used in this way, you must notify the Company in writing.
The Company will make reasonable efforts to respect participant confidentiality where appropriate.
GENERAL DISCLAIMER
To the fullest extent permitted by applicable law, the Company expressly disclaims liability for any direct, indirect, incidental, consequential, or special loss or damage incurred by you or any third party in connection with the Services.
This includes, without limitation:
• loss of income
• loss of business opportunities
• loss of anticipated profits
• loss of goodwill or reputation
• loss or corruption of data
• business interruption
• any other indirect or consequential damagesThe Company does not warrant or represent that the Services will meet your expectations or specific needs, nor that the Services will be uninterrupted, error-free, secure, or free from technological issues.
The Services and all materials provided are offered for educational and informational purposes only.
Participation in the Services does not constitute medical, psychological, legal, financial, or professional advice, and the Company is not acting as a doctor, therapist, lawyer, accountant, or licensed professional advisor.
Any reliance you place on information provided through the Services is entirely at your own risk.
WARRANTIES DISCLAIMER
Your participation in the Services and your use of any materials provided are undertaken entirely at your own risk.
The Services are provided on an “as-is” and “as-available” basis, without warranties of any kind, either express or implied, including but not limited to:
• warranties of merchantability
• fitness for a particular purpose
• non-infringement
• uninterrupted access to servicesNothing in this Agreement excludes or limits any liability that cannot be excluded under applicable law.
RESULTS AND EARNINGS DISCLAIMER
From time to time the Company may reference examples, testimonials, or case studies related to results achieved by other individuals.
You acknowledge and agree that:
• Individual results vary significantly.
• Any examples or testimonials are not guarantees of similar outcomes.
• The Company makes no guarantees regarding personal results, business success, income, financial outcomes, relationship outcomes, or any other result.Your outcomes depend entirely on your personal circumstances, effort, decisions, and implementation of the material provided.
TECHNOLOGY DISCLAIMER
The Company makes reasonable efforts to use reliable platforms and technology to deliver the Services.
However, the Company cannot guarantee that the Services or related platforms will be completely free from technical issues, interruptions, delays, or errors.
You acknowledge that the Company is not responsible for:
• platform outages
• internet failures
• software issues
• delays in digital access
• technological disruptions beyond the Company’s reasonable control.
WARRANTIES AND REPRESENTATIONS
Each Party represents and warrants that:
• they have the legal capacity and authority to enter into this Agreement, and
• entering into this Agreement does not violate any other agreement to which they are a party.You further represent that you are at least eighteen (18) years of age at the time of entering into this Agreement.
ASSIGNMENT
This Agreement is personal to the Parties.
You may not assign, transfer, or delegate your rights or obligations under this Agreement to another person without the prior written consent of the Company.
The Company may assign or transfer its rights under this Agreement where reasonably necessary in connection with its business operations.
ASSUMPTION OF RISK
By accessing or participating in the Services, whether paid or unpaid, you acknowledge and accept that personal development work may involve reflection, emotional processing, and personal decision-making.
You agree that:
• participation in the Services is voluntary,
• you assume full responsibility for your decisions and actions, and
• you accept all risks associated with implementing information obtained through the Services.The Company is not responsible for any decisions you make or actions you take as a result of participating in the Services.
INDEMNITY AND RELEASE
You agree to indemnify, defend, and hold harmless the Company, its owners, employees, contractors, affiliates, licensors, and service providers from and against any and all third-party claims, demands, actions, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or related to:
• your participation in the Services
• your use of the Company’s materials, platforms, or website
• any content or materials you submit in connection with the Services
• your violation of these Terms
• your misuse of the Services or the Company’s intellectual propertyThis indemnification obligation survives termination of this Agreement.
LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, the Company shall not be liable for any direct, indirect, incidental, special, or consequential loss or damage arising out of or related to your participation in the Services.
This includes, but is not limited to:
• loss of revenue
• loss of profits
• loss of business opportunities
• loss of contracts
• reputational damage
• loss or corruption of data
• emotional or relational outcomes resulting from personal decisions
• any indirect or consequential lossesNothing in this Agreement excludes liability that cannot be excluded under applicable law.
The Company’s total liability for any claim arising from the Services shall not exceed the total amount paid by you for the specific Services giving rise to the claim.
WAIVER
Failure by the Company to enforce any provision of these Terms shall not constitute a waiver of that provision or of the Company’s right to enforce that provision at a later time.
Any waiver of rights under these Terms must be made in writing to be effective.
LIMITATION ON TIME TO FILE CLAIMS
Any claim or cause of action arising out of or relating to the Services or these Terms must be commenced within one (1) year from the date the claim arose, unless a longer period is required by applicable law.
After this period, the claim shall be permanently barred.
SEVERABILITY
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a competent authority, the remaining provisions shall remain in full force and effect.
The invalid provision shall be replaced with a valid provision that most closely reflects the original intent of the Parties.
NOTICES
All formal notices, claims, or legal communications relating to these Terms must be submitted in writing to the Company.
Notice to the Company shall be sent to:
Isabelle Ulenaers
Untamed™ / Self Consult
Email: hello@isabelleulenaers.comÂÂ Notice shall be considered effective once received.
ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and the Company regarding the Services.
They supersede all prior discussions, communications, or agreements, whether written or verbal, relating to the subject matter of the Services.
No other terms shall apply unless agreed to in writing by the Company.
If a translated version of these Terms exists, the English version shall prevail in case of conflict.
GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws of Belgium, without regard to conflict of law principles.
Where applicable, mandatory consumer protection laws of the Client’s country of residence may also apply.
GOVERNING LAW, JURISDICTION, AND VENUE
These Terms shall be governed by and interpreted in accordance with the laws of Belgium, without regard to conflict of law principles.If the Client is acting as a consumer for purposes outside their trade, business, craft, or profession, nothing in these Terms shall deprive the Client of any mandatory consumer protections or jurisdiction rights granted under the applicable law of the Client’s country of residence.
If the Client is a consumer, legal proceedings may be brought in the courts permitted under applicable consumer protection law.
If the Client is acting in the course of a business, trade, craft, or profession, or is purchasing the Services on behalf of a business entity, the courts of Belgium shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Services, unless mandatory law provides otherwise.
DISPUTE RESOLUTION
In the event of any dispute arising out of or relating to these Terms or the Services, the Parties agree to first attempt to resolve the matter in good faith through informal discussions.
If a resolution cannot be reached, the Parties may attempt to resolve the dispute through mediation before pursuing legal proceedings.
JURISDICTION AND VENUE
If a dispute cannot be resolved amicably, the dispute shall be submitted to the competent courts of Belgium, which shall have exclusive jurisdiction.
